Natwest complaints phone number 0800 uk/numbers/natwest. Alternatively, you can call 159 – a number that will connect any caller to someone at their bank who can help. You can tell us about your complaint in the following ways: 1. 🛡️ Safety Precautions Records for phone number ☎️ 08000015805 👆 show that the phone number 0800 001 5805 is frequently reported as a potential scam, with many users claiming it poses as various banks, such as NatWest or the Royal Bank of Scotland (RBS). This service is not available at the moment. National Westminster Bank plc; The Royal Bank of Scotland plc; Coutts Waiting times are based on a snapshot mystery shopping exercise in March 2022. To contact the NatWest International teams: please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad. How to contact FOS. Receipt of your complaint will be acknowledged within 5 working days in all cases. Our dedicated team will aim to resolve your complaint promptly. As the number of complaints rises, the UK public is being warned about ongoing scams linked to the phone number 08000321055. 8% rise for RBS. Secure account requests: scammers often ask you to transfer money to a ‘safe’ or ‘secure’ account. See how we can help. Lines open from 8am to 6pm, 7 days a week. If overseas customers wants to complaint against credit card services, they need to call at 0126 850 8018 . You can contact the service by writing to: The Financial Ombudsman Service Exchange Tower London E14 9SR. If you're a new customer, call us on 0800 028 3258. To report a lost or stolen card Contact our customer service via phone or chat Search the help library Type something like "question about a charge" Help You can contact Aviva on; 0800 056 3432 - Relay UK 18001 0800 056 3432 Lines are open: Monday to Friday 8 am - 8 pm Saturday 8. A surge in complaints has been reported on various platforms, where users have described their negative experiences with this number. Lines are open 9am-5pm Monday to Friday (excluding bank holidays). Records for phone number ☎️ 08000326193 👆 show that users are reporting calls from a number claiming to be the NatWest Fraud Department, warning them about suspected fraud. You can also email them at complaint. Nov 14, 2020 · Call us on 0800 051 4176 / Relay UK 18001 0800 051 4176 Mobile and Online Banking criteria apply. Lines are open Monday to Tuesday 9:30am - 4:30pm, Wednesday 10:00am - 4:30pm and Thursday to Friday 9:30am - 4:30pm (except public holidays). Please note Restricted fares are not amendable or refundable, online or via the contact centre. NatWest: 0800 051 4176. NatWest plc - PPI Complaints - Additional Information. Their usual Customer Service options have been a waste of time. Available Mon to Fri 8am - 8pm. Bank Holidays and Saturdays 9am-4pm. uk; Phone: 0800 023 4567; Email: complaint. Subscription costs typically £1. You can write to Aviva at: Aviva, PO Box 520, Norwich, NR1 3WG. 8am - 6pm on Fridays. resolve your complaint and make sure you are All the Business Profile details and numbers you require to get in touch with us here at NatWest. Registered in England No. If you want to complain about a mortgage with us, here’s how to contact us: Phone. Registered Number 2294747. Relay UK users, please dial 18001 0800 161 5903. 0800 023 4567 Abroad:+44 20 NatWest Website; MentorDigital Email us. Get free how quickly we will deal with your complaint and who to contact if you are not completely satisfied with our response. Royal Bank of Scotland: 0800 051 4177. Before we can do this, we need some more information from you. Many individuals have reported receiving automated calls claiming to be from the Natwest Fraud Department, urging them to reveal sensitive information. Find various ways to reach us and express your concerns in a secure manner. If your mortgage account number begins with '65', please contact the Mortgage Contact Centre on: 01248 489 152. Instant Saver account; Savings Builder (£1 to £25,000) Premium Saver (£25,000 to £1,000,000) First Saver account; Cash Management account (Multi currency) Occasionally we may ask you to call us. Mar 24, 2014 · Making a complaint. Please try later. You can also contact the Financial Ombudsman Service's consumer helpline on 0800 023 4 567 or 0300 123 9 123. 208. Get in touch with our NatWest International mortgage team Comparing our FCA reportable complaints volumes between H1 and H2 2019 on a like-for-like basis (total complaints), NatWest and RBS reported increases of 30% and 42% respectively. Overseas: +44 345 300 4351. There is official Natwest Complaints The Rooster Card is issued by National Westminster Bank Plc pursuant to a licence from Visa Europe. If you've gone through your bank or building society's complaints procedure and they haven't been able to help you, you can make a complaint to the Financial Ombudsman Service. Our complaints brochure . Open or switch to an adults' NatWest bank account today and apply for a free NatWest Rooster Card subscription for your children. . For business banking support, please call us on: 200 14400. Available 24/7. You can speak to our dedicated team directly, they'll be happy to help. Sorry, but we're unable to continue. Learn more about us Oct 15, 2021 · I sent an email to the address given for complaints to Amazon (complaints@amazon. . How do I make a complaint? If there’s a problem, here’s how you can get in touch with us so we can sort things out. The period 2008-2013 was a very difficult time for the bank, our customers and the wider economy. org. Natwest Complaints Team (Company) reported by 46. xxx. Jan 8, 2021 · NatWest Group is a UK-focused bank, serving over 19 million customers, with businesses across retail, commercial and private banking markets. Overseas: 0044 121 371 9523. NatWest Intermediaries how to get in touch for pre application and post application enquiries, broker support and more. National Number 0870 333 1993. If you want to complaint regarding NatWest credit card, you can contact their 24 hours NatWest credit card complaints number 0370 333 9091. May 18, 2021 · Here are some important numbers for the NatWest Bank: General Product Information. As of 1 May 2025, NatWest are now the legal owners of certain personal loans, credit cards and savings accounts. 85 months ago. Our digital assistant, Cora, is the quickest way to get in contact 0800 970 9814. Registered in England and Wales. Royal Bank of Scotland Card Services. PA15 1EF It’s easy to get in touch with us. 99 per year but is free for NatWest bank customers for as long as they retain their account. NatWest Group is a UK-focused bank, serving over 19 million customers, with businesses across retail, commercial and private banking markets. Offer eligibility and T&C's apply. Rooster Card: kids aged between 6-17. We think it's important you understand the strengths and limitations of the site. If you’re in need of further assistance, please contact: 0343 316 4444. You can also contact us by phone, letter or visiting your nearest branch. Relay UK 18001 03457 888 444. National Number 0800 200 400. Premier 0800 161 5153 Overseas: +44 126 850 8020 You can withdraw up to £300 from a Select the subject you’d like to contact us about and we’ll show you the quickest way you can get in touch with us. Overseas: 0345 030 3605. Contact the RAC Batteries sales and customer service team by emailing [email protected] or using the contact number below. Website: www. Southend-on-Sea. If you approach the relevant business directly, you will get the specialist advice and service to resolve your complaint. If you need to make a complaint relating to a credit card you have with us, here’s how to contact us: Phone. Sat 9am - 5pm Mortgage Arrears. We are here to help. Minicom: 0800 141 3999 . Be open and honest about what’s happened If your vehicle's in a dangerous location and drivable, move it somewhere safe now. Post. Make sure we have your correct phone number - All We deal with all complaints fairly and with integrity, and all our businesses have rigorous standards and timescales to resolve customer concerns. I do have a complaint about Natwest. The number 0800 161 5165 has been looked up 20,695 times, leading to 32 user comments that have helped form a clearer picture of the caller's intent. com(opens in a new window); Write to the following address: Customer Relations Manager NatWest PO Box 594 Chatham ME4 9DP If you’d like to contact us by post, you can write to us at: Tyl by NatWest, PO Box 299, Lowton Way, Hellaby, ROTHERHAM, S98 1SS. Making it as easy as possible for you to get in touch with us. Call our 24/7 Telephony Centre or visit any of our branches; Visit our website www. Numerous complaints highlight frequent calls, often with automated messages asking for personal details or Help and support for Bankline users including FAQs, support guides, booking Bankline webinars, Bankline security, Cora, how to get in touch and more. Calls to 0800 numbers are usually free of charge from a UK BT landline and mobile phones. Overseas: 0044 121 371 9254. NatWest Group banking brands. 6% fall for NatWest and a 2. The Bank has a large network of over 960 branches and 3,400 cash machines across Great Britain and offers a wide range of banking services to over 7 million custome If you want to contact us about any aspect of your complaint, please raise it in the first instance with your usual contact, or if you prefer please contact: NatWest Markets Securities Inc, Compliance & Conduct, 600 Washington Blvd, Stamford CT 06901 or send an email to: This number, primarily associated with NatWest Fraud Team, is a freephone owned by BT The overall user rating for this number is Neutral . SS1 9AJ Here is how to make a claim or contact us about an existing one. Money worries expandable section Loans, credit cards, or overdrafts We’re supporting the pilot launch of a new phone number 159, which is a new way to report fraud and scams. From abroad: 00350 200 14400. Credit Card Customers (24 hours) UK: 0370 907 0010. Log in. Natwest Care Team (Financial services) The phone number 0800 260 6490 is a verified number associated with NatWest, part of the NatWest Group, one of the major retail and commercial banks in the UK. Type of query: By phone (Relay UK) MentorLive and MentorLearn queries (9am–5pm Mon-Fri) 0800 559 3595 The period 2008-2013 is the relevant period under the FCA review. uk See all our bank accounts; Everyday bank account; Reward bank account; Student bank account; Child & Teen bank account; Joint bank account; Premier bank accounts Timings based on NatWest data from 2019. Find the contact details including Natwest Complaints email & phone number with Resolver NatWest Group customer contacts. For other enquiries find British Gas contact details or live chat Jun 26, 2012 · Why did you use an 0845 number when Natwest had an 0800 number and they should contact us directly about this. Or visit the Financial Ombudman Service Website. Post: Customer Relations Manager, 1 st Floor, 2 St Phillips Place, Birmingham, B3 2RB Whether you want to get a quote, make a claim or give us feedback on our services, you can find all of the contact information you need here. We have a range of ways to get in touch for new and existing customers. For general enquiries please try our contact us page or call us on one of the numbers below. National Westminster Bank Plc. Overseas Number +44 870 333 9091. uk For more information about the Financial Ombudsman Service, visit their website at www. The name change took effect from 22 July 2020 and was announced to the market on that date. Call us on: 03457 888 444. If you are on computer, this link will send you a text to get the app. NatWest Group general enquiries. NatWest Gold Credit Card. Business Banking Customer Review Team. We've included the phone number listed on each bank's website for reporting fraud. NatWest Credit Card and Student Credit Card. Got a question about your BT Business product or service? Get quick help from us online, or call 0800 800 152 if you still need support. Our brochure explains how we deal with complaints. Ulster: 0800 092 4238. http://www. Please include your policy number so that we can deal with your enquiry promptly. Read through the FAQ's or contact us to find answers to all of your questions. Instant Saver account; Savings Builder (£1 to £25,000) Premium Saver (£25,000 to £1,000,000) First Saver account; Cash Management account (Multi currency) Instant Saver account; Savings Builder (£1 to £25,000) Premium Saver (£25,000 to £1,000,000) First Saver account; Cash Management account (Multi currency) Claims or Claims complaints 0345 030 8782 (UK) Amendment or Cancellation 0345 030 8778 (UK) Sales and Service Complaints 0345 030 8815 (UK) Textphone 0345 835 3843 (UK) +44 (0) 1733 286 350 (abroad) Home Solutions Home Insurance Customer Helpline 0345 901 3147 (UK) Find out how to make a complaint or send us feedback. 190. financial-ombudsman. Please refer to your policy documentation to confirm what cover you have. uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Lines open 7 days a week, 8am - 6pm Phone Number: 0800 096 9527 Next Generation Text Service: 18001 0800 096 9527 For more information on accessibility, please visit our accessibility pages (opens in a new window). Call the NatWest on FOS aims to resolve complaints within 3 months of the date the customer confirmed the details of their complaint. NatWest by calling 800 011 3312 phone number Santander UK plc. The number 0800 011 3312 has been looked up 176,884 times, leading to 472 user comments that have helped form a clearer picture of the caller's intent. find an inclusive or geographic rate 01, 02 or 03 number or a free 0800 or 0808 number. natwest. Mentor Contact Information 110 Queen Street Glasgow G1 3BX Tel: 0800 634 7001 Customers with hearing and speech impairments can contact us by Relay UK: 18001 0800 634 7001 Email: info@mentor. From 21 June 2023, when we contact customers about mortgages, the communications will come from NatWest International. 🛡️ Safety Precautions UK: 0800 051 0387. NatWest complaints contact details. You will then receive a final response within 8 weeks. If you don’t have a Relationship Manager, please call our dedicated Financial Support Team on 0800 085 3955. You can speak to one of our bereavement advisors on 0800 161 5903. Contact us; Complaints; Give us feedback; please call 0800 If you suspect that you've entered your card details on a fraudulent website, it's important to contact us immediately to have your card cancelled. If you are not sure if this call is a legit NatWest call, hang up and call NatWest to their official phone number: 03457888444. Use this comments section to discuss problems you have had with Natwest, or how they have handled your complaints. Go to Contact us If you believe you've been the victim of fraud or a scam, we want to help as quickly as possible. Sep 29, 2021 · A telephone hotline, launched today, is a new tool in the fight against fraud. For other enquiries find British Gas contact details or live chat Get quick answers to questions about your energy or home services accounts in Help & Support. If you are not satisfied following receipt of your final response, you may contact the Financial Ombudsman Service (FOS), Exchange Tower, Harbour Exchange Square, London E14 9SR Telephone 0800 023 4567 or 0300 123 9123; Fax 0207 964 1001; www. co. Feedback & complaints; Legal expandable section Legal. You can contact the Financial Ombudsman Service and refer your complaint to: Financial Ombudsman Service Exchange Tower London E14 9SR Phone: 0800 023 4567 or 0300 123 9123 E-mail: complaint. 2 or by contacting the FCA on 0800 111 6768. Contact BT for help and support with your BT broadband, TV, home phone or mobile. We're here 24/7, 365 days a year, to answer your question. We always strive to give you the best possible service we can – so tell us what went wrong, and we can work together to put it right and make sure it doesn’t happen again. Credit Card account fraud Overseas: +44 345 300 4350 Business credit cards (24 hours a day) UK: 0800 161 5164. A On 14 February 2020 we announced our plan to rename our parent company from The Royal Bank of Scotland Group plc (RBS) to NatWest Group plc (NatWest Group). You can find help on our FAQs by asking a question and searching for the answer. Tweet Natwest Comments. If you have any questions about these services, please contact 0800 015 0319, and we will be happy to help. Feb 9, 2018 · When you switch do NatWest send you this message Thanks for your request to switch your account. Visual Adjustments Contact Us If you need to contact us, our team is here to help. Any standard fare type ticket amendments requested through the contact centre will be charged at £6. Call us on 0800 587 7758* Complaints Process; Refunds; Our Social Networks. Outside these hours, please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad. Dedicated fraud lines are indicated by *. Report a lost or stolen debit card or cheque book If you've lost your card or cheque book or you think it's been stolen, it's important to let us know as soon as you can. The phone number 0800 011 3312 is a verified number associated with NatWest, part of the NatWest Group, one of the major retail and commercial banks in the UK. E-mail natwest. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. If you've lost your card or cheque book or you think it's been stolen, it's important to let us know as soon as you can. You can contact us on 03457 888 444. Banks may list a different phone number for lost/stolen cards. Business customer May 17, 2023 · How this site works. Relay UK: 18001 01248 489 152. uk. Lines open from 8am to 8pm, 7 days a week. NatWest Mortgage Centre. We'll text you from a secure mobile phone number ending 929 for you to provide these details. Get the card support and help information you need from Mastercard. Email Ross McEwan (CEO) on ross. Visit our International Banking contact us webpage for telephone numbers and contact information. In recent weeks, the phone number 08000 has become a topic of concern for many individuals across the UK. financial-ombudsman. A simple, memorable number – 159 – will connect people directly and securely with their bank if they fear they are being scammed. Phone number Opening hours; Water and Wastewater: 0345 672 3723: 24 hours a day: Billing and Accounts: 0345 672 2888 (without meter) 0345 672 2999 (with meter) 8am - 8pm Monday to Thursday . In writing: British Seniors, PO Box 6063, Windsor, SL4 9GL. If you’re a customer, media, or an investor, use these details to contact us directly. uk Keyfacts about our insurance services Page 4-5 Legal Protection Insurance Summary Page 6-13 Our transfer to NatWest. PayPal UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution (firm reference number 994790); in relation to its regulated consumer credit activities (firm reference number 996405); and for the provision of cryptocurrency services (firm reference number 1000741). PO Box 123. NatWest's banking for everyone page with dedicated please call 0800 051 4176 (Relay UK 18001 0800 051 4176). Whether you’re after support with your finances or need help managing your account, you’ll find the info in our help and support centre. See all our bank accounts; Everyday bank account; Reward bank account; Student bank account; Child & Teen bank account; Joint bank account; Premier bank accounts Jul 14, 2012 · To speak to us about a complaint, call us on 0800 072 3572 or +44 1733 462 267 outside of the UK. The SAYNOTO0870. Calls from outside the UK may not be free. an update on your existing complaint here: https://personal Premier banking service contact us Premier banking service contact us. National Number 0870 333 9091. Please click on the links below for helpful contact numbers and information: See all our bank accounts; Everyday bank account; Reward bank account; Student bank account; Child & Teen bank account; Joint bank account; Premier bank accounts NatWest Website; MentorDigital Email who is dealing with your complaint; when we will contact you again; call 0800 023 4567 or contact the FOS by writing to: NatWest Website; MentorDigital Email who is dealing with your complaint; when we will contact you again; call 0800 023 4567 or contact the FOS by writing to: Outside these hours, please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad. 6 What to do if you have a complaint If you wish to register a complaint, please contact us: in writing Write to: NatWest Mortgage Centre, Customer Care Team, PO Box 123, Greenock, PA15 1EF by phone Telephone: NatWest Complaints • 0844 409 8044 • Phone Number. 30 am - 5 pm Sunday / Bank Holidays 10 am - 4 pm Calls may be recorded. From abroad: +44 (0) 1248 489 152. Contact us page for Allianz Assistance UK website. Date: 31-May-2024. Call Telephone Banking. Affordability: 0800 072 6765: Moving Home: 0 345 026 7661: Priority Services: 0345 072 6093: Bereavement We aim to deal with every complaint quickly and fairly, and to learn from our mistakes so we can improve our service. UK: 0800 056 2473. Overseas Number +44 870 333 1993 Apr 14, 2023 · Natwest complaints contacts. 0800 096 2968 Lines open Mon–Fri: 8am–6pm, Saturday 8:30am–1pm. The following data details the volume of complaints reportable to the Financial Conduct Authority (FCA) for the last 6 months. COM web site has been featured on BBC's Working Lunch TV programme, Five's The Gadget Show, BBC Radio 2 (Jeremy Vine Show), BBC Radio Norfolk, and also appeared in many newspapers and publications, including The Guardian, Which Magazine National Westminster Bank plc (NWB plc or NatWest) is a retail and commercial bank in the United Kingdom that has been part of the Royal Bank of Scotland Group since 2000. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. Initial complaints should be directed to Natwest directly. Contact us on: 0345 026 0008 (Relay UK Apr 23, 2020 · Halifax: 0800 0859137. Buy to let mortgages are not regulated mortgage contracts and are not regulated by the FCA. If you are travelling within the next 48 hours you can call our customer contact centre on: 03717 81 81 81. To report a lost or stolen card Mar 12, 2019 · 08000151532 / 0800 015 1532: 5,050 searches, Neutrally-rated FreephoneService number. Call charges can vary, please check with your phone provider for actual costs. When it's time to renew your mortgage, you’ll be able to access the same range of mortgage products with NatWest International as you could with Isle of Man Bank. ) Post. Learn more about us Our strategy Look for a phone number on the back of your debit or credit card. Visual Adjustments From customer service to making a claim, find out how to get in contact with us about our range of Life Insurance products here. Sat 9am - 5pm Jul 21, 2021 · Phone number 08001615126 has positive rating. Minicom: 0800 917 0526 (Monday to Friday 8am-8pm. (relay UK 18001 03457 888 444) (24 hours a day, 7 days a week). Tel: 02392 676060. com natwestmentor. Email: service@britishseniors. Phone: 0800 542 7618. Select the product line and contact us today. Please visit our security centre to find out more about reporting fraud. To ensure your enquiry/complaint is dealt with effectively, we can connect you with a native speaker to discuss your PPI claim in your own language in a matter of minutes. PO Box 5427. complaints@allianz-assistance. Find the contact details including Natwest Complaints email & phone number with Resolver Discover how to file a complaint online, over the phone, or in person. Overseas: +44 1268 508018. com for further advice on handling phishing e-mails and other security issues such as viruses spyware and trojans. Business Credit Cards 0800 you can request a Find a phone number. Our Premier 24 telephone banking team have the expert knowledge and resources to help you, whenever you need it. Visit Customer Services. Natwest Contact Number - Customer Support - Call On 03457 https://phonenumbersfor. If you're outside the UK, please call 0044(0)1204 684 658. complaintsnumbers. Calls may be recorded. Credit Card account fraud UK: 0800 161 5153. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you. You can also write to us at 250 Bishopsgate, London, EC2M 4AA. Greenock. Overseas Number +44 121 635 1592. Many identified the calls as scams, noting that they received automated messages requesting personal information. They blocked my card and sent me a text Get quick answers to questions about your energy or home services accounts in Help & Support. NatWest also has a email address, postal address and uses social media to connect with customers. Lloyds Bank: 0800 056 0045. You can phone them on 0800 023 4 567, 0300 123 9 123 or 0207 964 1000. mcewan@rbs. Daily payment limit of £20,000 applies to Telephone Banking and you must be aged 16 or over. You can find contact details for Natwest above. Open 08:00 to 18:00 Monday to Friday (except bank holidays) and 08:00 to 16:00 Saturday. uk; Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR This number, primarily associated with NatWest, is a freephone owned by Vodafone Ltd (C&W) The overall user rating for this number is Positive . Nov 18, 2024 · NatWest has a dedicated complaints page on their website, and there are several ways to contact NatWest to complain. Get in touch by webchat or phone, round-the-clock. If you have had a request from us to update our records, call us. Telephone (UK) – 03457 888 444 Telephone (overseas) – +44 3457 888 444. 8am - 4pm on Saturdays. Read this before you answer and find out who called you! Rise in Complaints About Phone Number 08000. Client Contact List. Relay UK: 18001 00350 200 14400. Learn more about us Our strategy Contact National Westminster Bank / NatWest customer support quickly and easily with Complaints Board. Write to NatWest. Download the NatWest app from your phone or tablet's app store by using the buttons below. info@financial-ombudsman. uk/natwest/ NatWest complaints – 0800 151 0404. Cora can support you with a wide range of queries. 99 per month/ £19. This phone number belongs to NatWest. Lines are open Monday to Friday 8am - 6pm and Saturday 9am - 4pm (except bank holidays). Open Monday to Friday 8am - 6pm, Saturday 9am - 4pm (excluding public holidays) Calls may be recorded. Our Support Centre is full of helpful information including contact details, answers to common questions and support on banking security. The phone number 08001615165 / 0800 161 5165 has been reported 16 times and we have detected more than 1,487 calls from this number (Freephone, UK). 929027. There are no immediate changes to how you use and access your account(s). You can contact Tyl via phone or live chat. info@financial-ombudsman. Lines open 8am to 8pm, 7 days a week. 2 Urgent requests: scammers will try to rush or panic you into making quick decisions. Visit our Security Centre on natwestinternational. or call them on 0800 023 4567 How to contact us Our local teams are available Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). 0800 092 1286. UK: 0345 302 0190. Discounting the impact of PPI, both brands were largely flat between H1 2019 and H2 2019 – a 0. Sainsbury’s Bank will continue to be your key point of contact for any questions relating to your account(s), including any new or Download the NatWest app from your phone or tablet's app store by using the buttons below. Here are teams who might have reached out. We are here to help and look forward to talking with you. For buildings, contents, or personal possessions, you can make a new claim on-line or by calling us on 0345 246 0449 (Replay UK: 18001 0345 246 0449), opening hours are: Monday to Friday 8am – 8pm, Saturday 9am – 5pm. oorjiwnmfkcrbybszpgcafxrpafekkwfulrgrdbvngxcxaah