Ciu ph04 prepaid meter failed how to fix

The screen will become blank to indicate that the device has been turned off. CIU means customer interface unit, it using together with prepaid meter, customer can inquiry electricity and recharge. You can recharge your prepaid meter in Nigeria by purchasing a token online, or through your bank account, or bank mobile app, or third party agents etc. 7 SMS from KPLC with a 20 digit token. Plug the keypad in at the neighbour if they on the same phase and try again. To Match/Pair the meter, carryout the steps below, Put the meter number and enter. Jun 5, 2024 · To find your meter number in Nigeria; Simply head over to your prepaid meter. If you want to check your balance, you can press “07” on the keypad and then press the blue button. Let’s go through some of the ways you can do this. Previously I had a grid-tied UPS system with a 5KW Inverter and had no problems in connecting the Conlog CIU to the prepaid meter in order to check and purchase units. If it accepts, enter 1275 4194 1448 6450 5970, then Ok. This will commission the meter. Contact your provider to find the nearest location to prepay and get the token/code to restart the Customer Interface Unit. CIU is the monitor attached to your meter. CIU-PH04 Customer Interface Unit Product Overview CIU (Customer Interface Unit) is combinedly used together with split type prepayment keypad meter, with main functions as following: display, communication, keypad input, credit alarm, etc. Overload error: ConnEct: The CIU is trying to establish connection to the meter. This allows for utilities to mount the MCI-J in a meter cabinet located on the ground or on the top of pole, while the CIU installed at a point of convenience Alarm Indicator: If flashing, the meter or CIU may have a fault or alarm. Also, all the basic parameters in meter including Real Time Clo Prepaid Single Phase Gemini Split Wired Electricity Meter including wired remote keypad (CIU). The power from council which runs the shortfall on the solar and pool isn't working. The smart prepaid split meters will be provided at no cost to customers. Related: How to Handle KPLC Token delay in 2023. 4. When there is a communication issue, the CIU will display SYn/ no_ACR. To stop the beeping sound on this meter you need to press 812, then hash (#), or press 812 then “Enter”. This short code will display the last abnormal trip event that caused the consumer’s load to be disconnected. CIU: Customer Interface Unit. Single Phase Prepaid Meter. Prepaid Meter Activation Process. Fresh batteries are in there. January 21, 2021 ·. Replace old CIU batteries with new ones then connect the meter to the powered socket. Dj Preddy is one of the finest ladies storming the world of Djs in Nigeria, with her refined musical style and touch which drives the soul crazy and get your Nov 4, 2016 · How to operate the Customer Interface Unit of LAISON Split STS prepaid water meters, such is Pair the meters and CIU, query the total purchased credit, total Feb 4, 2023 · The CIU/UIU is yet to be paired to your meter. the unit on CIU is 100kwh while the unit on Meter is 35kwh. The roll out of the programme will begin with a consultation process with all stakeholders and members of the community. EEEEE 20 – Comms Error: Automatic update request failure – communications EEEEE 21 – Comms Error: User request failure – communications EEEEE 92 – CIU NVM CIU: Non Volatile Memory Corruption EEEEE 98 – CIU Short Code: CIU short code rejection (invalid CIU 4 digit short code) EEEEE 99 – CIU decode fail: CIU failed to decode MCU packets Short code: #073#. Opportunities abounds everywhere but none can be compare to that of Africa. Now before they came out I got the manual for our Landis Gyr meter and found a code to punch in to check the state Split keypad prepayment energy meter MCU unit can be installed outdoors, or in centralized meter box or on telegraph pole. Min. For the past 3 days, I’ve been unable to check my electricity unit balance on my Kaduna Electric Elsewedy Prepaid Meter Customer Interface Unit. 9999999. CU100 can communicate with the prepaid meter through wired (PLC/M-Bus) or Wireless (RF-LoRa) communication P12G04 is a single phase two wire DIN-Rail split prepayment meter. CIU is not working correctly. The above codes didn’t work. Call us for more details and prices. What can i do?Same problem here. Total credit used. When used in the stand-alone configuration, the meter is typically installed inside Jul 18, 2019 · Hexing. PLC Customer Interface Unit User Guide for FIELD TECHNICAL STAFF document version: 0. The following is the solution to the CIU Ph04 prepaid meter failed issue; The first thing that you need to do is to ensure that there are batteries in your CIU. The CIU box returns a message of “connection failed” or “connection error”. Dec 20, 2023 · On the other hand, prepaid meters can be complicated for first-time users. e. Check your prepaid meter number in these easy steps. Dec 26, 2023 · The first step is: Replace your batteries with new ones. For more information, Contact Us. You can do and get more out of your MOJEC meter using these codes on the Customer user Interface Unit (CIU). The only way to get it operating is to make more prepayment and get the tokens/code for your unit and then enter it to start the electric again. Shit has been disturbing me ever since as I know I have just a few units left on the meter before my power goes out permanently. It complies with STS standards and S12U16 Single-phase Smart Meter Read more S34U18 Three-phase Smart Meter Read more P12G01 Single Phase Split Key Pad DIN-Rail Prepayment Meter Read more CIU-PH04 Customer User Interface Read more Ultrasonic STS Prepaid Smart Water Meter LXC-15 ~ 25 Read more DN15-DN20 Brass Body, Multi-jet, Wet Dial Type, R100 Read more DN15 – DN20 Plastic Body, Smart Load Management is Innovative Technology May 12, 2024 · Understanding Error 77 on Zesco Prepaid Meter. Turn off the meter, wait for a few minutes, and then May 29, 2023 · You can contact Abuja Electricity Distribution Plc (AEDC) using any of your preferred support channels below and report the Tamper error: Telephone Number: 08039070070. It means “Display overrun”, and can occur when the value displayed is greater than the maximum display area of the screen. May 22, 2024 · Overview. More About Us. Power overload , Current over load, Thermal overload, Over voltage, Under voltage, Line/load reversal, The meter has run out of allocated consumption (over consumption). o MS600-240 CT Operated Prepayment Meter. 5 million meters annually designed to serve the local African market. Remote keypad batteries on the way out. The CIU is typically The year 2018, we locally manufactured single-phase and 3 phase prepayment smart meters and successfully supplied more than 89,000 single-phase prepaid meters to KPLC by August 2021. When it displays “Connecting” or is struggling to connect, key in 59698686 and press “Enter” immediately, followed by the meter or token number if Aug 9, 2019 · Balance. 8. Please make sure this is done when there is power supply in your neighborhood and inside Product Overview. Switching to a different cable or adapter often solves this issue. The largest and widest network of re netVendor is a private utility company providing SMART Metering & Monitoring Solutions across the Southern Hemisphere. com (also available on WhatsApp 695 51 11 11 ). Your meter will display “succeed. This will initiate the reset process. If yours isn’t blue, then the button for send should be like this. KPLC CIU Connect Error: By addressing these CIU errors with the recommended solutions, you can ensure smooth operation of your KPLC prepaid Apr 16, 2024 · Press and hold the reset button: Using a pen or a small tool, press and hold the reset button for approximately 5-10 seconds. g. ) prepaid. Disconnect all other appliances in the house from the sockets. Check if the Water Tap icon is displayed on the CIU. Ensure the CIU is powered with new batteries, plugged into a power supply, and paired with the meter. 15. eneoapps. Enter 877 on the keypad once the installation is completed. This is an important step. Dial 999, then the enter key. Faulty CIU Cable or Adapter: The lifeline that connects your CIU to the power source might be damaged. 0 in the index field indicates TOTAL ENERGY. May 3, 2024 · Here are the steps for the MOJEC prepaid meter reset. To check your current meter balance or available credit, punch 01 and press enter, wait a bit and it will dispplay your current credit in kw/h. : 100 A. 5Confirm details and submit. If the battery indicator is flashing with alarm icon - check or replace battery. When you see Error 06 displayed on your prepaid meter, it indicates that your electricity credit is running low or has been Feb 2, 2018 · 1 Enter KPLC prepaid business number 888880 or 88888. B. Key in or type 65 and then tap send. Toggle Buzzer on/off and save to EEPROM (persist) ACE9000 SSP DIN-R PLC Short Codes FW60. Type the first 20 digits of the activation token and press “enter. Prepaid electricity meter reset codes for solving power outage problems. Refer to the user manual for the proper configuration steps. Aug 10, 2021. Kindly ensure the meter is plugged into a power source. Incorrect settings can cause communication issues. Website: https://abujaelectricity. If there are already batteries in there, make sure that they are in good Jan 22, 2024 · If your Mojec CIU-PH04 prepaid meter's CIU is not turning ON when you power it with your AA-sized batteries, then watch this video. Recently I have upgraded to an 8KW Deye grid tied Inverter with PV and the installation company did install a separate plug that is connected directly I'm Pete, the electronics expert here to help you with your prepaid meter issue. User Manual PLC Customer Interface Unit _Technical Staff - Free download as PDF File (. 1. But ultimately didn’t work for me. EnergiX-P40 Low-voltage Power Distribution Unit. Dec 14, 2023 · The fix? Replace the batteries and try connecting again. Sometimes the keypads only work when plugged in on the live phase. 12). You can get a prepaid meter either by conversion or through a new connection: For a conversion (change from a post-payment meter to a prepaid meter), send your request to prepaid. On Conlog meters, type in the following code: 5649 3153 7254 5031 3471 For ALL other meter types, type in the following code: 0000 0000 0001 5099 7584 The above codes trip and reset the meter a couple of seconds later and the contactor will then energize. Only the first displayed something else. Step 4: Once the wires are cut, use the electrical tape to reconnect them. View tariff details and what they are paying for electricity Nov 5, 2020 · Electricity Meter Problems. Jan 16, 2023 · Dial the code and select Prepaid services. Also, if your CIU works s 1 of 2 things. 220 V, 230 V, 240 V. The communication between the meter and CIU is M-bus/PLC/RF. It is mostly used by Nigerian electricity DISCOs. Most of these units take small AA batteries. ConnEct error Jun 12, 2023 · Press #1# to see how much of your paid credit is still available even though the CIU is showing “FREE. i wanted to recharge yesterday for the first time and i can keep on get FAIL responds from CIU. Be sure to wear protective gloves and take all necessary safety precautions. Dial 990 and press the enter key. Read also: Guidelines For Activating Conlog Prepaid Meter May 22, 2024 · Reach out to your prepaid meter provider and explain the issue you’re experiencing. This user manual includes the relevant technical information of meter. 4 Enter your M-Pesa pin. The meter says connect then failed. Input your meter number into the Yaka interface and press ENTER (red button). When this happens it results in the meter showing an “ERROR-30” when you try to load prepaid units. Split keypad prepayment energy meter CIU unit is installed indoors, which is convenient for user to check meter operation parameters and load pre-purchased energy (credit). MCU Short codes for technicians only. Jan 11, 2019 · Please, I need help with my memmcol prepaid meter. Description. The meter consists of two parts, the MCU and the CIU. o SINGLE PHASE SPLIT KEYPAD PRE-PAYMENT ENERGY METER CL710K11. Ensure its within proximity to the meter. Jan 31, 2022 · A typical prepaid meter comes with a prepaid card that collates an optimum reading of the consumer’s payment to the energy utility. In this video, you will Nov 18, 2023 · In this video, I gave a step-by-step approach to fix the REJECT message that you get from your prepaid meter when you’re trying to top up your meter. 10. CIU is to facilitate the credit management and energy consumption monitoring at the end-user’s premises as well as enhancing revenue protection by minimizing accessibility of end-user customer to the meter that will reduce tampers. Troubleshooting. CIU Tenants using Citiq Prepaid meters get access to our online meter management system which allows them to track electricity usage online. Ensure that the main switch is functional. If you fail to load, contact UMEME through any of their contact channels. The CIU is installed in the customer’s premises and provides them with access to real-time data about their energy consumption, as well as other services and features. I didn't hear the alarm saying I needed to recharge. Keypad input. : 5 A. The available balance will be displayed in this format. #6. for metering systems. Let's work together to find a solution and get your meter back up and running smoothly. Solution 2: Try connecting the CIU at a neighbor’s closest to the meter box. o THREE PHASE SPLIT KEYPAD PREPAYMENT ENERGY METER CL730S1. Some meters have blue as the send button. Before we delve into the steps to fix Error 77, let’s first understand what this error actually means. The word Reset should be displayed. Category: Smart Electricity Meters. CIU not paired: OUEr_Por: There are too many devices connected at once, leading to overloading of the meter. Select Manage Tokens. Plug the CIU to the house socket. The meter will show CONNECTING and the token will successfully be loaded. These engagements will be conducted through various means such as meetings with the community leadership and community/ public addresses. To pair the meter, kindly type 525817005382 on the CIU and press enter, after which you can input the token purchased. The word 'Good' should be displayed. The Cashpower Gemini is a single-phase, keypad-based, stand-alone or split prepayment electricity meter in a compact BS housing. Then press Ok. . Each prepaid meter has its unique ID which varies in length between 11-7 digits. Any signal suppression. Connect the CIU to the wall socket directly (without using an extension cord). Learn prepaid electricity meter reset codes for fixing common meter problems here. Here is a list of all the serial of shortcodes for customers to get meter information and make relevant operations through the keypad. A Customer Interface Unit (CIU) is a device that is used to enable communication between utility companies and their customers in a smart metering system. If you desire to install a MOJEC Prepaid Meter, you can either opt for a single phase or there Mar 4, 2021 · Mojec is a great metering company that has been in existence for over 20 years. When done, you should see your 11-digit meter number displayed on your meter box. SC. To fix, the utility must change the meter key by entering a key change token. • You will receive three (3) sets of 20-digit token upon vending as from November 1st, 2023 • Input the first set of 20-digits token (KCT 1), this will wipe off the old meter settings Prepaids work up to the point that the prepayment is exhausted and then shut off the electric supply. Not only can tenants use the online portal to track electricity and water usage but they can also access to the following: Last 5 tokens purchased. New Arrivals. You will see various meter numbers, including your recent one. Enter the 20 digit token into the meter. P12G04 is a DIN-Rail Single-phase Prepayment meter used in a split prepayment metering system. Remove all other household appliances from the outlets. Dec 13, 2023 · Solution to the Ciu Ph04 prepaid meter failed. May 4, 2023 · A key meter uses a special electronic key with your tariff information on it. Your meter number will immediately display on the screen of the meter. During this time, the screen may go blank or display a reset Sep 5, 2023 · Step 3: Carefully cut the wires connected to your electricity meter using the wire cutters. Nirav Star Instrument: Press 1037 then hit “Enter” button 3 times. I have a ciu-ph04 PLC electricity prepaid meter from Ekurhuleni. Customer interface unit is combinedly used together with split prepaid meter. Primary current. 2. The meter number usually contains numbers and letters. The meter consist of two parts, the MCU (Measurement Control Unit) and CIU (Customer Interface Unit). infrared said: Hey, So I stay in Ekurhuleni and the council just installed a prepaid electricity meter yesterday on the property. When it displays “Connecting” or is struggling to connect, key in 59698686 and press “Enter” immediately, followed by the meter or token number if you are in the darkness. This allows the utility to install the MCU in a meter enclosure on the wall or on the top of the pole and its small size enables multiple installation in one enclosure, resulting in cost saving for the utility. Feb 22, 2024 · 3. They may be able to provide further guidance or arrange for a technician to inspect your meter. Jun 24, 2022 · Plug the CIU to power supply (not generator or inverter). If your meter has the name “Nirav Star Instrument” printed on it, just press 1037 then hit “Enter” button 3 times. May 12, 2024 · Understanding Error 06 on Prepaid Meter. A buzzer will ring, and all of the icons on the screen will turn on. WhatsApp: 08152141414, 08152151515. Nov 1, 2023 · image source. Prepaid meter recharge is simple and straight forward but some people find it difficult at first. 3. The customer interface unit (CIU) is a self-contained device that implements its own battery-backed power supply and PLC/RF communications and it does have specific functionality such as LCD display, indication of alarms for low credit or tamper conditions, communication to the meter etc. And to start you off they gave me 45 units Jun 7, 2020 · About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright Apr 29, 2022 · Here is the solution without having to contact the supply authority. If displayed, you have credit and the meter is open. Type the next 20 digits of the activation token and press “enter. To have this lifted the client needs to sort this out with the municipality. #prepaidmeter #metercode #MOJEC. Email: customercare@abujaelectricity. May 23, 2024 · Verify Configuration Settings: Double-check the configuration settings on your meter to make sure they are correct. 008. (102. Insert the batteries into the unite. Jun 4, 2023 · #prepaidMetersNumber, #IKEDC, #EEDC, #IBEDC, #AEDC #Mojecmetercodes, #Lastrecharge #powerlinecommunicationThis video is to help a lot of energy consumers wh How to pair Longi CIU and Longi meter/ Longimeter Dec 12, 2023 · The following is how to recharge your prepaid meter when power is off; Look for batteries for your CIU. User can consult this document for the use and maintenance of the meter. 2 Enter your 11 digit meter number. Africa has a lot of sectors that still needs to be harness. With over 18 years experience in the industry, our clients will save money through the use of SMART devices, gain access to innovative products, and receive friendly service from our dynamic team. Oct 20, 2023 · More News: “I’m embarrassed” – Serwaa Amihere speaks about her leaked sex video ‘We will block loan apps that harass customers’, says FCCPC The Smart Utility Solution System is an affordable, self-contained solution, ideal for all Municipalities,Municipalities will have control of their electricity revenue upfront. We had a storm a few nights ago. Step 2: Confirm you have loaded your meter activation token (This is only applicable to meters that require activation token). How to load prepaid tokens via a CIU Box onto a meter where a solar panel/inverter has been connected to the DB Board: Problems may be encountered when trying to load a token onto a prepaid system which has a solar panel/inverter system connected to the DB Board. P12G04-Single phase Prepayment Meter Product Overview Sanxing’s P12G04 range is a single phase two wire split keypad DIN-Rail prepayment meter. To load your token unit, just start punching in the 20 digits number you got in your receipt, after which you press the enter button on the meter controller. Malfunction that may happens during its lifetime and the corresponding precaution. If neighbour on a different phase, find the closest one on the same phase, plug it in and try again. The meter consists of two parts, the MCU (Measurement Control Unit) and CIU (Customer Interface Unit). The cable that supplies the stand with power (alternating current) is subject to many interferences and attenuation that can sometimes affect the communication between the meter Test CIU buzzer. The frequency of the meter and CIU is different. The City`s Energy Department is aware difficulties some prepaid meter customers experience when trying to load units. Input the number “65” using the keypad; Press the enter button (which could be either a red, sky blue, # sign or an arrow button. You can also recharge your prepaid meter by using your smart card. pdf), Text File (. Restart the Meter: Sometimes, a simple restart can fix the issue. What this means is that at that point in time Mar 6, 2024 · Confirm that the CIU is connected to the same phase, and pair the CIU with the meter. Aug 19, 2020 · But the thing is, there’s a way you can check your meter number on the meter itself. ·. It should display “successful. 3 Enter amount between 250 and 35,000. While a smart card meter sends the latest information to your supplier when topped up. com. Load the token and press ENTER. Buying tokens is easy, immediate and convenient. 6 SMS from M-Pesa confirming transaction. Index field: Displays the selected info register selected or the default operating display. Wait for the meter to reboot: After pressing the reset button, the Hexing prepaid meter will undergo a reboot process. Then go ahead and select your preferred payment option. ALSO READ: The new Hexing Yaka Prepaid Meter: All you need to know about these devices. Dial 0000, then the enter key. Dec 31, 2020 · The cable that supplies the property with power (alternating current) is subject to many interferences and attenuation that can sometimes affect the communication between the meter and the keypad. Posted March 17, 2023. If you don’t know how to check your meter number, press 65 then the blue button, the meter number is the 11 digit numbers that displays on the screen. Meter not dispensing water. The communcation between meter and CIU through PLC or MBUS. Key Features. Hexing: Press 812 followed by hash (#) or press 812 then “Enter” key. customer@eneo. If not, get new batteries and insert them into the device. Max. May 31, 2024 · Step 02: STS Prepaid Meter Upgrade Process • To upgrade your meter, you need a Key Change Token-KCT (a special ‘reset’ token) to be loaded on vour meter. KPLC CIU Connection Failed Error: Solution 1: Ensure the meter (CIU) is plugged into a powered socket and switched on. The P12G01 range is a single phase two wire split keypad DIN-Rail prepayment meter. PLC communication. You won’t be able to recharge if you are not plugged in. txt) or read online for free. Mojec prepaid meters have evolved tremendously from smart card type to STS prepayment type. For a new connection, fill in the online form at https://connection. Jul 2, 2023 · If your CIU is showing “Failed,” it could be due to a weak communication link between the CIU and your prepaid meter through the power source. Sep 22, 2020 · The Hexing Yaka Prepaid meter has an LCD display and keypad input which users will recharge using Tokens they buy. Different prepaid meter brands and models, have different ways that you can use to mute the beeping sound. Mar 17, 2023 · 1. How to locate your meter number. The manual includes: Introduction of meter’s work mechanism, performance and functions. A pop-up with four options will appear on your screen. Connect the CIU directly to the wall socket (not via extension cable). Product Overview. Please Jun 10, 2023 · The first step is: Replace the batteries in your device. November 5, 2020 4106. This will create a bypass circuit that diverts the electricity flow away from the meter. The Data processing Unit consists of MCU and Data Memory. The prepaid electricity meter, also known as the pay-as-you-go Jul 2, 2023 · If your prepaid meter requires an activation token, pair the meter by typing in the meter number and pressing enter. Jan 1, 2024 · Memco meters need a reset whenever you run out of credit and you fail to pay in time, You can get token for your prepaid meter on NairaData, Click here to buy token . After payment, you will receive your token in a matter of seconds in the app and as a text message. The CIU can be turned on by pushing the power ON button. There could be a few possible causes: Meter is not plugged into the wall. They are a team that their prepaid meter is May 24, 2020 · How to read electric meter: use a prepaid electric meter for checking balance of units remaining and operating the electricity meter. I tried to recharge. Unplug the CIU, and then plug it in. Mar 20, 2022 · The unique meter key has expired and the meter cannot accept tokens. Display tamper status (if enabled) Feb 1, 2023 · After installing and opening the app, select the "buy unit" option and put in your meter number, your location (state), and the amount you wish to purchase. Jun 5, 2024 · Connect the CIU directly to the wall socket (not via extension cable). 04+. The good news is that you can resolve common prepaid electricity meter issues without the help of a technician. ”. After the prepaid meter registration, once your meter has been commissioned from your electricity supplier board, you’ll receive a meter activation token via SMS within 48 hours of commissioning. To load your Meter Activation token carryout the steps below: *** Upon confirmation of steps 1 & 2, proceed to Step 3 ***. Aug 18, 2020 · End user can input 20-digit token by the Customer Interface Unit (CIU) to recharge the meter. Nirav. Users can conveniently query meter data and recharge through CIU. No Batteries in the CIU: If your CIU relies on batteries, ensure they are properly inserted and have enough juice Feb 19, 2021 · Here, you’ll find all the information on how to activate conlog owned prepaid meters and other related issues. Hexing meter model seems to be most common in many households. Mar 31, 2017 · We logged a call and waited for morning to come so that they could attend to it. Fix PLC Error Apr 8, 2014 · 4. Ensure CIU is paired with the meter. 00 Date: 02. While we are on the subject, also important to note that any outstanding fees on your utility bill that is deemed to be in arrears, can be deducted from your Jan 21, 2021 · Jos Disco. Pre-Paid Product Offering. With prepaid meters, municipal customers can easily purchase electricity upfront. The company is setting up electrical meter plants in Nigeria with a production capacity of 1. Steps. cm or visit your agency. To reset the Prepaid Meter follow the steps below: enter 990 and press the green or blue button to confirm; then enter 8888 and confirm Aug 18, 2021 · MOJEC Meters Company introduced the concept of smart metering technology in Nigeria. When it says “Connecting” or is having trouble connecting, enter 59698686 and press “Enter” right away, followed by the meter or token number if How to switch customer interface unit switching on/off. Voltage. 2009 Corresponds to :PLC Split Prepayment meters. But, if the specified method does not work on your meter, try out the steps for other models. Have you tried contacting your electricity provider to see if they can remotely reset the meter for you? Hi everyone. The Mojec meter is designed in a way that tampering by customers is reduced. Customer Interface Unit (CIU) combinedly used together with split type prepayment meter, with the main functions: Display meter information. Credit alarm. Wait for the connection to be completed. Conlog Intech. Holding the # key for 2 seconds turns off the CIU. Sep 15, 2021 · Recharging, Prepaid Meter. Oct 26, 2021 · This means that the municipality prevents your meter from making a prepaid purchase until the block is lifted. mb pl rc jg tu ry zy tj ak lv